I’m asked all the time what books I suggest. Reading two books a week to keep up with interviews for Creative Warriors, over 5+ years you can imagine how many books I’ve read. These are the best of the best. Links to each book are below. Enjoy and always respect the power of the written word to pass on wisdom!
In what has become an end-of-the-year annual tradition on Creative Warriors, in this episode I share ideas about setting your theme for next year. Why it’s important, how to go about discovering your theme and how your theme integrates into your goals for 2020. Your theme is your north star, your guide and what will keep you on track! Listen in.
After observing a number of situations recently where leaders seem to have a lack of understanding of those they lead, it got me wondering about measurable empathy intelligence. We have tests, assessments and scales for every other kind of intelligence but empathy intelligence doesn’t even exist. As far as Google is concerned. It’s always wrapped up under emotional intelligence. I think we need to change that and in this episode you’ll understand why.
We all strive to provide the best customer service possible. But what if good or even exceptional customer service isn’t enough? Excellent customer service is too easy to replicate so it’s still hard to stand out. What could be better than serving people? Seeing them. Really seeing them and all that is important to them. Feeling seen, heard and understood are some of the most important feelings we can have. Making customers feel seen will stand out!