After observing a number of situations recently where leaders seem to have a lack of understanding of those they lead, it got me wondering about measurable empathy intelligence. We have tests, assessments and scales for every other kind of intelligence but empathy intelligence doesn’t even exist. As far as Google is concerned. It’s always wrapped up under emotional intelligence. I think we need to change that and in this episode you’ll understand why.
We all strive to provide the best customer service possible. But what if good or even exceptional customer service isn’t enough? Excellent customer service is too easy to replicate so it’s still hard to stand out. What could be better than serving people? Seeing them. Really seeing them and all that is important to them. Feeling seen, heard and understood are some of the most important feelings we can have. Making customers feel seen will stand out!
Could it be that we’re becoming more positive? That marketing pain and negativity is no longer what people need to see before they seek a solution? It seems so! Or at least negativity is not all they want to see. Find out how to market aspiration and paint a picture of all that’s possible!
There are three months left to 2019. So I’m challenging you with a series of things you can do for the remaining three months to change your life. Three daily practices for three months. Three things you’re going to start doing for the next three months. And three things you’re going to stop doing for the next three months. This combination of threes is practically certain to change your life in just three months!
Whether you are transitioning from a corporate job to another field or to becoming an entrepreneur and going out on your own, it’s a unique experience. Or perhaps you’ve been an entrepreneur all along but there’s something else you’d like to be doing that’s more meaningful to you. Transition has its challenges while also being incredibly exciting. I offer some common experiences and tips to expect as you transition from one thing to another.
A continuation of last week’s Talking Stick episode, this week we get more specific on three ways customer’s behavior using technology has changed and how we need to adapt. In summary, they want to stay where they are, one size does not fit all, and they want to feel like one in a million. Listen in to understand the strategies you’ll need to keep up and be ready for the future. Until it changes again.
One of the biggest challenges businesses face today is keeping up with changes in customer behavior. Never is this truer than the gap that is created between how customers are behaving on technology and how businesses are using technology. In this two-part series, I will address this problem. In this episode, Part 1, we focus on websites and how mobile-user behavior is having a major impact on marketing your business. (more…)
A fun week of travel and several unplanned visits leads me to understand a valuable lesson about having a diverse business model. My hope is that you will be empowered to be true to yourself to build a diverse business model that can open up your world in ways that you can’t imagine right now.
You know the common term to level up your business? In this episode, I lay out the 4 levels of business development from zero to $1 million to everything in between. It’s only important that you reach the level YOU want to. You’ll gain an understanding of each level, what it may feel like to you at this level and how to level up if you chose to do so.
The whole idea of work/life balance is a misnomer. Or is it even work/life balance that you strive for? Perhaps it’s more of a relationship between money and lifestyle. As you’ll hear in this episode, there’s a time to attain and a time to attune. And it very well may be that at different stages of life, while one is in attainment mode that work/life balance is a struggle. Whereas when one is in the attunement stage of life, you may be more interested in the relationship between the life you want to live and how hard you’re willing to work to support your lifestyle. Which begs the question- are you fitting life into work or work into life?