WARRIOR of Reciprocity
What’s the fastest way to grow your business and be profitable? Should I tell you or make you listen to the episode? Hmm…..alright, I’ll tell you. It’s to only work with your ideal customers. Does that sound obvious? Then why do so many businesses accept whatever business comes along and never get ahead? You’ll have to listen to the episode to understand how working with your ideal customers is your #1 growth strategy and especially to hear what NOT to do.
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WARRIOR of Reciprocity
Customer retention is one of the most important metrics for any business to follow. In this episode, I share my thoughts and practices about how to create amazing customer retention to prepare you to learn the strategy to do so from the guest on our next episode, Joey Coleman. Customer retention is a strategy, not a “nice to have.” For every customer that you retain, you make doing business easier and easier, year after year.
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WARRIOR of Reciprocity
Like my TEDx talk, Validation Paradox: Finding Your Best Through Others, in this episode I clarify how working with your ideal customers also brings out your best. By surrounding yourself with people who can see more in you than you can see in yourself, you will rise to unimaginable heights.
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WARRIOR of Reciprocity
After years of coaching clients through major pivots in their lives and having done more than a fair share of pivots in my own life, this episode will offer you some things to consider. There are several things that are inherent in making a change and pivot in your life. It will be very helpful for you to know what to expect.
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WARRIOR of Reciprocity
One of the more important topics in my book, LINGO, is about customer experience (Chapter 9). It’s very important we think about customer service different than we used to. Simply put, we should consider not giving the experience we want our customers to have, but instead, pay more attention to the experience they WANT. Have a listen and get the latest insights about how to be sure your customers have an awesome customer experience.
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