When people think about making changes in their business, they often think about massive life-altering changes. What if the changes we need to make are small detail-oriented changes? Subtle improvements in our customer service can increase the value of our relationships leading to major results over time. We can alter the way we interact with our customers making them feel more appreciated, recognized, and understood.
Human connections are vital to our success in life and business. It’s the small touches and the kind things we do that make people come back for more. The way people feel about you and the experience you provided could be the difference between success and failure.
To dive deeper into harnessing the power of the human connection and the power of small changes, I’ve brought on renowned keynote speaker, trainer, and author Laurie Guest. Laurie is an entrepreneur, author, and motivational keynote speaker. She graduated from Palmer College, is a member of the National Speakers Association and is a Certified Speaking Professional. She is the owner of Guest Enterprises, a speaking and training firm founded in 1997. The firm focuses on customer service and staff development topics presented in an entertaining format.
To discover ways to improve your customer service and client relationships, download this episode now.
THE HUMOR WARRIOR
“Use creativity and connectivity to stand out from the pack.” – Laurie Guest
Guest Contact –
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In LINGO, serial entrepreneur, business coach, and host of Creative Warriors podcast, Jeffrey Shaw reveals how to make your business irresistible to your ideal customers by speaking their Secret Language.