Social media has diluted what engagement means. In the real world, engagement means creating real relationships. Not just capturing a “like” or a comment on a post. Engagement means to gain someone’s full attention and create a dialogue, a conversation and a relationship. What are you doing in your business to create real engagement with your customers? Listen in to see how important this is and how engagement is next level customer service. (more…)
The world around us and our customers are changing all the time. Paying close attention to these changes can make the difference as to whether your business stays relevant or not. Have you ever seen a business close and wonder, “how could they have not seen this coming?” Make your business future proof by learning to pay attention. (more…)
In big ways and in little ways, our worlds often get rocked. Especially as Creative Warriors. It can be something like losing a client, something not working or a sudden change. My world was rocked in a big way recently with the sudden death of my 59-year-old brother just before Christmas. But what I want to share is how you can handle the situation when your world gets rocked, whether it’s in a big way or not. I think there’s something for us all to learn here. (more…)
In this episode, I offer you a tool to evaluate the true hourly value of your business. I call it the rule of thirds. Listen in and you’ll understand why. Once you understand this, you’ll know better what to say yes to and what to say no to. You’ll be able to reevaluate what services and products are worth your time and which aren’t. You’ll be more clear on where to put your attention. And you can figure out how to scale your business.
2020 is a leap year on the calendar but it can also be YOUR leap year. The year you make a big leap forward in your life and business. Find out how and the story behind my new talk, Life is an Everything Bagel, that will inspire you to stop choosing between things and choose everything instead!
The thing about goal setting is you can set all the goals you want, make all the plans and create the lists, but if you don’t have mindsets to support you, your goals aren’t as likely to work out. In this episode, I share ideas to strengthen positive mindsets and weaken mindsets that are obstacles.
There’s one bit of advice I find myself saying to branding and coaching clients all the time, No, I’m not going to reveal it here. You have to listen to the episode! And I would listen as I’m sure if I had the good fortune to work with you personally, at some point I’m likely to give you the same advice.
I’m asked all the time what books I suggest. Reading two books a week to keep up with interviews for Creative Warriors, over 5+ years you can imagine how many books I’ve read. These are the best of the best. Links to each book are below. Enjoy and always respect the power of the written word to pass on wisdom!
In what has become an end-of-the-year annual tradition on Creative Warriors, in this episode I share ideas about setting your theme for next year. Why it’s important, how to go about discovering your theme and how your theme integrates into your goals for 2020. Your theme is your north star, your guide and what will keep you on track! Listen in.
After observing a number of situations recently where leaders seem to have a lack of understanding of those they lead, it got me wondering about measurable empathy intelligence. We have tests, assessments and scales for every other kind of intelligence but empathy intelligence doesn’t even exist. As far as Google is concerned. It’s always wrapped up under emotional intelligence. I think we need to change that and in this episode you’ll understand why.