After observing a number of situations recently where leaders seem to have a lack of understanding of those they lead, it got me wondering about measurable empathy intelligence. We have tests, assessments and scales for every other kind of intelligence but empathy intelligence doesn’t even exist. As far as Google is concerned. It’s always wrapped up under emotional intelligence. I think we need to change that and in this episode you’ll understand why.
We all strive to provide the best customer service possible. But what if good or even exceptional customer service isn’t enough? Excellent customer service is too easy to replicate so it’s still hard to stand out. What could be better than serving people? Seeing them. Really seeing them and all that is important to them. Feeling seen, heard and understood are some of the most important feelings we can have. Making customers feel seen will stand out!
Could it be that we’re becoming more positive? That marketing pain and negativity is no longer what people need to see before they seek a solution? It seems so! Or at least negativity is not all they want to see. Find out how to market aspiration and paint a picture of all that’s possible!
There are three months left to 2019. So I’m challenging you with a series of things you can do for the remaining three months to change your life. Three daily practices for three months. Three things you’re going to start doing for the next three months. And three things you’re going to stop doing for the next three months. This combination of threes is practically certain to change your life in just three months!