In times of crisis it’s very easy to get caught up in the stress of the unknown. When emotions are running the show, it’s important to take a step back and look at data that can help clarify what your next steps should be. So, what is the research telling us about consumers right now? And how can we use that information as Self-Employed business owners?
It’s my belief that humanity has evolved in the best way possible over all the years I’ve been in business. These days people make decisions based more on energy than logic. And so I’ve begun to wonder: have we fundamentally changed or are we the same and what has changed is simply how we talk about business?
We could all always use a little inspiration from time to time. Sometimes we seek it out. And sometimes it finds us at the just the right time we need to hear it. I consider myself intuitive and confident in my work. And yet, occasionally I stumble across some outside wisdom that reframes my perspectives in all the right ways. You just never know where the inspiration might come from.
When you have the right brand, it sells itself. We’ve talked before about how far branding has come, how it no longer can start with the image and work its way inward. These days brands will be exposed very quickly if they don’t come from an authentic place.
I love a good ‘why’ story. I’ve shared before my story about Bergdorf Goodman and how I’ve become one of their most loyal customers. I like to share that story because it is part of the foundation of my love for customer service that goes above and beyond. As my guest today so wonderfully puts it, “customer service is not a department. It’s a mindset.”
Right now thought leaders are facing some of the most vulnerable times they’ve ever experienced. The current crisis has forced some of our most valued thought leaders into reevaluating how well-rounded their business model truly is. This is the time to look at diversifying your business model.
There seem to be as many definitions of strategy as there are people on earth. Practically every business owner has different ideas of what strategy means and how to apply it. It’s time we take a moment to setting our heads straight about strategy.
People change fast. So, marketing has to, also. As we take this time to evaluate what’s working in our businesses and what’s not we should also be taking a moment to truly understand what works now that might be different from what was working previously.Whether it’s natural shifts in customer-centric marketing, or the shift to digital business due to the pandemic, things are always changing.
Regardless of what stage of business you are in, it is important to understand how you are positioned if something unplanned were to happen. A crisis- such as pandemic- forces business to roll out their contingency plans, pivot their trajectories, and make some really hard decisions. Times like this can make any business, big or small, feel like a startup navigating a vast ocean.
We are in the midst of one of the most challenging times in world history. But if we’ve learned anything from history, we’ve learned that a crisis has always proven to be a great time for innovation. During difficult times people’s needs shift, which opens up all kinds of new opportunities for innovators to solve new problems.
In LINGO, serial entrepreneur, business coach, and host of Creative Warriors podcast, Jeffrey Shaw reveals how to make your business irresistible to your ideal customers by speaking their Secret Language.